Kitestrings secure password sharing for agencies

Once your client hands you the keys to their digital kingdom, it’s on you to protect it. Whether it’s their website, FTP accounts, servers, databases, social media accounts or any other digital property, you have an ethical responsibility to treat their data as securely as your own. Kludging some kind of security protocol by sending passwords “in a separate email” isn’t going to hack it anymore. So suck it up, be a pro, and start treating your clients’ passwords with the security they deserve.

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Ethical Responsibility

As an advertising, design, development, or IT professional or organization, you have an ethical responsibility to maintain the highest standards to protect the privacy of your clients’ data. And when we say your clients’ data, we also mean their customers’ data. Most, if not all, professional marketing, design, and technical organizations have a code of conduct that makes this a requirement.

The problem is, what many people think is secure isn’t. Putting any password in an unencrypted email is not secure. Sending a password to a client by text, SMS, or social media messenger is not secure. Keeping a “little black book” of passwords is not secure, and neither is putting all of your passwords in a non-encrypted spreadsheet on your company intranet. You stopped sending credit card numbers in emails, so stop emailing passwords.

In a world where it is becoming clearer every day how globally susceptible we are to hacking, it is time for all professionals to reframe our understanding of online security and, well, get with the times.

It works for your Team

Do you work with multiple clients? Team members? Subcontractors? Third-party agencies, developers, writers, and designers? That’s a lot of fingers in the digital pie. Kitestrings gives each owner of each account the power to manage users’ access to their passwords. So, when the gig is over, when people leave, or when new people join a project, you have the power to invite, revoke, or temporarily suspend an individual’s access to passwords.

It works for your Clients

So, just because you and your team have adopted this new, secure procedure into your workflow, how do you know your clients will too? Because you’ll teach them. You taught your clients that they needed to use SSL on their website shopping cart, and not to use the $4.99 a month website hosting service. You trained them to sign off on creative, and to pay you on time. You taught them all that, so you can teach them to manage their passwords securely.

You’re the professional. You’re the expert. A big part of your profession is educating clients on the best practices of your industry. We’ve made securing password easy and free for your clients. You can do the rest. We believe in you.

Security is a selling feature

In 2017, online security is at the top of everyone’s mind. We are all afraid. We have seen email and password hacking change the course of national elections and expose the personal data of millions of people. 2017 will be the year online security reached the mass consciousness…are you ready for it?

It’s time to start making security part of your competitive edge. And you start by telling clients and prospects what you already know: security is more important than ever, and most people are doing wrong.

Case Study: Flyleaf Creative

Medium Rare Interactive and Flyleaf Creative have been making websites together since 2002. Dozens of shared clients later keeping track of everyone’s login data was a challenge.

When the project manager starts a new project the first thing they do is create a new folder in Kitestrings to collect the needed information. Sharing is enabled on the folder, and the client is invited to collaborate.

Medium Rare and Flyleaf share around 25 clients, each with domain registrar, hosting account, server login credentials, social media accounts, and a variety of third party services. Previously, retrieving a lost or updated password involved calling the one person who had access to all of the accounts, fretting about how to get the login info sent securely, and finally just sending it through email and hoping for the best.

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Pro Tip #1

Does sorting all of your passwords seem like an impossible task? Just do it like a Kitestrings pro: one account at a time. Keep a tab with Kitestrings open in your browser. Every time you need to log into an account, record the login info in the Secure Password System. You’ll be surprised at how quickly everything gets sorted.

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Kitestrings completely changed how we handle client passwords. Being early adopters of the beta made us realize how fully it became part of our workflow - occasionally when Kitestrings was offline for upgrades we were forced to go back to our old systems to track down client logins, and it was painful.

Anita Merk, Flyleaf Creative

Hey just wanted to let you know - the one thing that actually worked well while I was on vacation the past week was Kitestrings. It was so nice to have the passwords and access for the different companies I work with. Much faster and easier to use than my excel spreadsheet! Kitestrings made part of my having to work while on the holiday a bit easier to swallow.

Sherri-Lee Mathers, Certified Professional Bookkeeper

We have a dozen staff and 3 agencies who need varying degrees of access to 8 different web properties. Onboarding new staff was challenging, and remembering to change passwords when old staff left simply didn't happen. Kitestrings has helped us organize all of that. We're still not great at it, but at least now we know how to do it right!

Antonio Aiello, Content Director and Web Editor, PEN America